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Frequently Asked Questions about ListMessenger.net If you have a question that is not answered on this website or in the FAQ below, just send us an e-mail message, at info at listmessenger dot net. Questions about pricing and billing Questions about opening and renewing an account Questions about composing e-mails Questions about sending e-mails
Questions about managing subscriber lists
Questions about spam prevention
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Questions about pricing and billing Do I need to buy a license to ListMessenger Pro to use ListMessenger.net? No, the fee you pay for a ListMessenger.net account includes the purchase of a license for the software. There are no hidden fees, no setup fees. Questions about opening and renewing a account What are the steps involved in open a ListMessenger.net account? Opening a ListMessenger.net account is fairly easy. The first step is to contact us using the Sign Up Form on the website. You enter your name and e-mail address, plus some details about your website and company (if applicable). You'll get an immediate confirmation by e-mail. After we've completed discussing the details of your account, we'll setup the account. You'll receive a confirmation plus an payment request through PayPal. As soon as we receive your payment, we clear your account and send you the login details. Questions about composing e-mails Yes, you can. In fact, using ListMessenger.net you can put plain-text and HTML versions in your message, and the e-mail program used by the recipient will automatically display the plain-text version if the HTML version can't be shown for any reason. This looks far more professional than all those e-mails you receive, which only say: 'your program can't display this message, click here ...'. Can I use graphics in the HTML in my e-mails? Yes, you can. However, you need to reference to these graphics using what is know as the 'full path', in other words the graphics need to be available on some website you own. But then you can for instance use a logo graphic from your own website in your HTML e-mail. Questions about sending e-mails Can I send a mailing to 10,000 subscribers? Yes, you can. ListMessenger.net sends a single e-mail to each subscriber on the list. The e-mails are sent in small batches of 50 per batch, with a short pause in between batches. So it would take a while (about 12 minutes) to send all those 10,000 messages, but it will work. Do I need my own mail server to send messages with ListMessenger.net? No, when you send out a newsletter using ListMessenger.net, the message are processed by our mail server. Questions about managing subscriber lists Can I import a list of subscribers I've got from another mailing program? Yes. However, you're going to need to import a list of that size into the database, and the import feature is only available to clients who can prove they built the list using the same double opt-in practice that we support. The reason is that we've had a situation were a client then used our service to send a very large spam run that got us and our partners into a lot of trouble. For more information about what is and what is not allowed when using a ListMessenger.net account, please read our Acceptable Use Policy. Also, we only offer the import feature for the bronze, silver, gold and platinum plans. Can I create multiple mailing lists? Yes, it is possible to create as many lists as you need, if you have a silver, gold or platinum account. .Questions about spam prevention With a double opt-in system, potential subscribers have to confirm twice that they want to be on your mailing list. Here's how it works: a website visitor enters his/her name and e-mail address and clicks the Submit button. Our software sends an e-mail to the address specified in which the rest of the subscription process is explained. This is the first step. Contained in this e-mail is a link that the visitor needs to click to confirm he/she is interested in the subscription. This leads to a page on which the details of the subscription are shown once more. Only when the visitor clicks the OK button on that page, the subscription is confirmed. That's step two. Since the process consist of two steps of confirmation, the process is called double opt-in. What do I do when someone wants to unsubscribe? You don't have to do anything, the software handles it all. At the end of every e-mail message you send there is a link that reads "Click here if you want to unsubscribe". When the recipient of the e-mail clicks the link, he/she opens a page on which the unsubscription process continues. This is all completely automated. Of course, a subscriber can always unsubscribe in between receiving two newsletters, by simply filling out an unsubscribe form on your website. This is also completely automated.
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